FAQ

What kind of workouts does Carbon offer?

Carbon has live, on-demand classes as well as pre-programmed workouts. Carbon has a core focus on strength, but we offer fitness content across the board in Functional Strength, Conditioning, Mobility, HIIT, Resistance Training, Bodyweight, Kettlebell, Free Weights, Cardio, Stretching, Yoga.

Why should I use Carbon?

CarbonTrainer is the world's first AI fitness solution designed for strength training. It's the first AI-powered at-home fitness mirror that tracks your entire workout from reps, volume, and technique. It is essential to prevent injury, build and maintain muscle, increase metabolic rate to lose fat and, we believe, should make up the core of everyone’s fitness program. And quite honestly, it's the coolest fitness solution on the market for serious training.

I want to see what a workout looks like!!

We’ve had a lot of requests for this, and we’re working on content right now. Subscribe to our list at www.carbontrainer.com and we’ll be sure to update you as content becomes available soon.

Carbon Membership

Do I need a membership?

No membership? No problem. Carbon comes with full-body workout plans/exercises for most fitness goals and of course, tracking, feedback and rep counting work.

What do I get with a membership?

With the membership you'll get new content weekly live and on-demand classes, new AI tracked movements added regularly and ability to build unlimited custom workouts to name a few things.
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With the membership you'll get new content weekly live and on-demand classes, new AI tracked movements added regularly, workout progress tracking history and ability to build unlimited custom workouts.

How many profiles can I have on a single membership?

One membership covers everyone in your household.

Sensors, Weights, Tracking and Accessories

What kind of things does Carbon track?

We track the same kind of things you track in a training session or CrossFit. Things like time-under-tension, total load, force / explosiveness. Some of these things deliver data that really isn't normally tracked in a session so they can offer some pretty interesting insight into your performance metrics and weaknesses.

Does it come with a heart rate monitor?

Carbon has a heart rate monitor built in that can monitor your heart rate while at rest without the need to attach anything to your body. If you want constant heart monitoring, Carbon can connect with any bluetooth enabled HR monitor, or ANT+ HR monitor.

How does it keep track of calories burnt?

Caloric burn is calculated with a combination of activity type, heart rate and the time you’re performing the exercise.

Does Carbon need weights to work?

You don't need weights to use Carbon. Carbon has plenty of bodyweight movements and programming built in. These require no equipment at all.

Can I use my own equipment with Carbon?

Carbon will track what you do no matter what. Carbon comes stock with 6 rechargeable sensors that can be stuck on pairs of weights, or individual kettlebells.

How do you charge the sensors and weights?

Both Carbon weights and the sensors are charged with USB-C. Wireless charging is also planned by the time units begin shipping.

Placing Orders

How does the 60-day trial and free returns work?

From the time you receive your Carbon Trainer, and initiate your account, you'll 60 days risk-free days to try it. If you're not satisfied or it's just not for you, you can return it free of charge. We'll pay for everything.

What are your shipping rates for Canada?

Yes, absolutely, we do ship to Canada. Rates below:
Carbon / Carbon + Stand: $180 USD
Carbon Pro: $277 USD
Carbon All-In: $340 USD

Do you ship globally?

As much as we'd love the world to experience the Carbon Trainer, we're currently not shipping globally. This may change in the coming months. We'd recommend leaving us your email address and we'll send you updates. Find the updates form in the footer on the homepage.

Do you ship globally?

Are there discounts for Military, Veterans, Military Spouses, Teachers, First Responders &
Healthcare Workers and active Police, Fire, Nurses, Doctors, and EMT customers?

We're proud to offer discounts if you fit the description of any of the above. Please contact us through the website live chat or on via our toll-free between 9 and 5, Monday - Friday: 1-855-277-5047

Can I switch out my weight order for lighter or heavier weights?

We’ll have an option for you to switch out your weight denominations closer to the shipping date. For example, if you'd rather get a lighter set, we'll make that available. There have been many requests for this, so you're not alone.

Installation and other technical questions

What's included with my Carbon?

With Carbon you'll receive a pack of adhesive sensors that you can attach to your own home equipment and resistance bands. Additionally, we offer our own line of smart weights with built in sensors that work seamlessly with Carbon.

How do I install my Carbon?

Although we are not yet offering white-glove installation, we will provide full instruction and support through the entire installation. Setup is quite simple.

How much space is required?

For the most space demanding workouts that utilize weights, we recommend an area of 8' wide and 8' deep for a comfortable space to move in. For bodyweight only, 6' x 4' would do just fine.

Since Carbon is equipped with an ultra-wide camera, you can stand quite close to the unit. 3' is about how close you can stand. As for how far you can stand, up to 15'.

What are the dimensions of Carbon?

The dimensions of the mirror unit alone is H55.22" X W24.82" X D2.56".
The height of the mirror + stand is 67" from top to bottom.

What data do you store?

We store aggregate and anonymized exercise and movement data. We also store profile information associated with exercise history. You can opt-in to help us improve Carbon with your video data.

Does Carbon need to be wall mounted?

Carbon doesn't need to be wall mounted. There is a stand option that allows you to lean it against a wall. With the stand, there is a small wall-attachment kit to ensure the mirror doesn't get knocked over.

Does the Carbon Trainer support international voltage / power inputs?

Yes, Carbon supports global voltage standards from 110 to 230v. It connects with a standard desktop computer cable.

How portable is Carbon?

Although you can move Carbon, I wouldn't call it portable. There is the option to use the stand instead of the wall mount which allows you to lean the unit against the wall. This certainly makes it more portable.

difference between us and others

How is Carbon different from the Mirror?

There are a few key differences between Carbon and the Mirror. Many of the customers interested in our product also have the Mirror in their household. While Mirror is very much focused on delivering yoga, and dance content, Carbon's focus is on delivering an experience that's like a personal trainer. That means a central theme for us is strength and mobility as well as accurate and detailed tracking of the things that really matter when it comes to personal fitness and meeting your strength and fitness goals.
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Technically speaking, MIRROR requires a phone to work and does not have a touch screen, sensors or 3D camera. Carbon Trainer can see your whole work out with 3D cameras giving you personal training tips and rep counts. It also supports sensors that keep track of any weight you are lifting. Carbon Trainer also is fully standalone with a 4K touch screen.

How is Carbon different from Echelon Reflect?

Reflect, much like the Mirror, uses an app on your smartphone that you stream to the device. There are no onboard sensors and no way to log workout details in any way whatsoever. Not even a heart rate. Carbon was designed to understand your entire fitness journey. Tracking and sensors are absolutely central to that understanding. That means not just knowing how many squats you’re doing, but understanding your progress, if you’re struggling or finding it too easy.

How is Carbon different from Tempo

Beyond the mirror form factor, Tempo is very much focused on light-weight body-pump style classes. This is a great option for someone that's interested in that category of exercise exclusively in a class setting. Carbon is focused on reaching fitness goals. This means our intelligent system closely tracks what you do to offer feedback, guidance and provides motivation through strong feedback loops, to aid in reaching your fitness goals. Carbon tracks your repetitions, sets, weights and watches for when you’re not performing exercises the way you should (consistently).

FAQ

Carbon Membership

Sensors, Weights, Tracking and Accessories

Placing Orders

Installation and other technical questions

difference between us and others

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