What’s included in the base packages?
Both base packages include the Carbon Trainer itself, a wall mount and stand if you ordered the stand edition. Also included is a six-pack of smart sensors (more available during checkout if needed) and two resistance bands.
When will my order arrive?
Carbons ordered in the current batch (Batch 2) will be shipped by January 2021. Orders after that, in Batch 3 and beyond, will be shipping March 2021.
What is the advantage of ordering early?
If you want to receive Carbon in January 2021, be sure to order as soon as you can. We have a limited stock for our January ship date. Later orders in later batches will ship in no earlier than May 2021.
What countries do you ship to?
Right now, we’re only taking orders for the contiguous USA (lower 48) and Canada for our January ship date.
Can I return my Carbon?
We are confident that you're going to love your Carbon, but if for any reason you don't, you can return it for up to 60 days after delivery, no questions asked. And if you reside in the US, return shipping is on us. You can also request a refund any time before your Carbon ships.
Can I change my delivery address between ordering and shipping?
Yes, just contact our customer support team and they will make sure your Carbon reaches the right place.